QUALITY AND SERVICE MANAGEMENT POLICY

 

  1. Objective: To provide high-quality service by supplying innovative technology products and solutions that add value for the customer. To fulfil our commitments and provide competent service.

    To support quality and service management at TEMPUS 2000 OOD, we have implemented an integrated management system in accordance with BDS EN ISO 9001:2015 and BDS ISO/IEC 20000-1:2018, and we strive to maintain and continually improve its effectiveness.

    We implement our policy by:

    • Monitoring technology trends and putting them into practice by studying good practice in the relevant field. Supplying and integrating solutions tailored to each customer's specific needs.
    • Maintaining the team's required competence.
    • Optimising internal company processes.
    • Providing the resources needed to carry out our activities and meet service level agreements.
    • Improving communication within the team.
    • Maintaining a positive working environment and atmosphere based on mutual trust and respect for our work together.
    • Regularly assessing the quality of the team's work and its qualifications to review professional development and provide encouragement and motivation based on the results achieved.
    • Continually refining service delivery processes and improving services.
    • Preventing incidents and problems in service management.
    • Fulfilling contractual commitments to customers and consistently delivering services at the agreed levels.
    • Researching, analysing and improving customer satisfaction.
    • Complying with regulatory requirements.
    • Making effective use of available material, human and financial resources in line with the needs and requirements of the organization, its partners and its customers.
    • Taking timely action to prevent nonconformities, complaints and misuse of the organization's name, while continually improving the quality of the services provided.

    The management of TEMPUS 2000 is personally committed to implementing this policy and to maintaining and continually improving the integrated management system.

    Date: 26.07.2021 Approved by:
    Varna Todor Dobrev — Manager